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S4 Communications Management Team

Sean Collins, President & Managing Partner

Mr. Collins brings over 19 years of call center/contact center experience to the S4 team. With a depth of clients and business verticals, his operational teams have managed a wide breadth of programs. Servicing large fortune 500 clients like AT&T, Citibank, Chase, Allstate just to name a few. Recently Collins has had executive roles with start up call centers, managed a number of projects off shore and provided consulting services to companies needing additional operations support. Mr Collins spent 16 years with West Teleservices and ChaseCom during which time he managed operations of up to seven centers with a revenue stream in the hundreds of millions. Mr Collins brings a unique ability to provide support to companies wanting to outsource functions in their company from outbound, inbound, and back office provisioning.

 

Sam Mustapha, CIO & Managing Partner

Mr. Mustapha brings seventeen years of experience managing technology infrastructure including software development, technical support, security, voice & data network and project implementation. Sam has thirteen years of experience in operations and technology implementation. Throughout his career, his primary focus has been on employee development, process improvement and customer service. Prior to joining S4 in 2008, he served as Senior Vice President at ChaseCom for seven years and a Managing Director at Sony Entertainment for ten years. Mr. Mustapha earned a Bachelors degree in General Business and Management Information System from University of Houston in 1995.

 

Erik Swenson, Chief Technology Officer

Mr. Swenson brings over 16 years of call center/contact center software development and technical management experience to the S4 team. In his prior role as co-founder and Vice President R&D at Stratasoft, Inc., Mr. Swenson spent 15 years designing, developing, and implementing enterprise-class call center software technology. The multi-award winning Stratasoft StrataDial platform chiefly designed and developed by Mr. Swenson is currently in use by over 1500 call centers worldwide with tens of thousands of installed seats, including Fortune 500 companies such as Bank of America and global call centers such as The Resource Group and e-Telecare, and of course S4 Communications, and has grossed direct product sales of over $100M during the past 15 years. At S4, Mr. Swenson and his team focuses on creating innovative solutions for customer programs while ensuring that the internal team has what they need to run as efficiently and productively as possible. Mr. Swenson attended the University of Houston before transferring to New York Institute of Technology and holds a bachelorís degree in Computer Science.   

 


Athena Domino, Director, Quality

Ms Domino brings 11 years of experience in Project Management, Sales, and Sales Support in the telecom field. Prior to S4 Communications, Ms Domino demonstrated her ability to generate significant revenue, reduce expenses, and increase customer satisfaction and retention at Cable & Wireless, NorthPoint Communications, FXI Corporation, and ChaseCom. This was done by improving worker quality and productivity. Ms Domino is the recipient of numerous awards and made Presidentís Club each year while at NorthPoint Communications. Ms. Domino remains dedicated and focused on building relationships and exceeding the expectations of our clients in order to help them achieve their goals.

 


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